Office and Operations Management :

• All incoming and outgoing communications with your customers and contacts are integrated into one online system. This includes Voice calls, E-Mails, Faxes and Voicemails.
• All communications (including voice) are recorded and logged with the customer or contact data.
• Accurately track requests and communications from you customers and escalate based on priority.
• All aspects of your enterprise (including voice) can operate from any location that has internet access.
• Complete call and queue management system with detailed reports.
• Log time spent on customer queries and services to identify high expense, low income areas.
• Set up meetings and reminders using the built-in scheduler. Invite and auto-remind your contacts of approaching events without the need of MS Outlook.
• No physical PABX required - save on rental and space.
• Manage and monitor your call centre in real time from a web browser. Assign calls between agents; bring agents on-line etc, from anywhere with an internet connection.
• Distribute your call centre across rooms, buildings, cities or countries while still functioning as a unit, sharing the same PSTN infrastructure.
• Link up with existing least cost routing (LCR) providers and you can save up to 30% on cell calls, 10% on national, 5% on local and 70% on international.
• Totally customisable. The system is developed and maintained by CDE.

For Inbound Call centres (Customer Service) :

• Identify your customer and his history before answering the call, while ringing. This saves your customer and agent's time and avoids confusion.
• All open requests are monitored and supervisors notified when approaching due date.
• All requests and responses to requests are logged and tracked, so all agents can potentially help any customer.
• Attach any file to a request log or a customer's information.
• Reports on call centre agent efficiency, request or call types, customer / agent time ratio etc.

For Outbound Call centres (Telemarketing) :

• Have your call lists queued automatically to your agents. All they need to do is press a single button to move to the next call. 60% of telesales agents time is spent dialling the physical number, rather use that time for actual sales. Also avoid duplication and oversights of leads.
• Bulk automatic communication via automated faxes, bulk email, batch sms and even automated calls delivering pre-recorded messages.
• Contacts are marked for follow up immediately and can be handled by your sales team. This ensures the most efficient use of your agent time.
• The ultimate "work from home" solution for your agents. Save on office space, yet track his progress accurately and in real time.
• Identify underperforming agents, by viewing their call / hit ratio in real time and by listening to the actual recent conversations.

Bypass Telkom and save up to 40% on your business phone bill :

• 35% off on Telkom price for cellphone calls
• 80% off on Telkom price for international calls
• Discount on long and short distance calls
• Free interbranch calls
• No cellphone routers
• No contracts
• No line rental
• No PBX rental
• Excellent quality
• Free trial period
• Scaleable – pay for what you use
• Use your existing adsl
• Use what you need – no balancing act between too many and too few routers
• Use existing infrastructure, or upgrade to all-VoIP technology